That’s not good! Follow the troubleshooting steps below to get back into your account:
1. Do you know your email address and password?
2. What happens when you click the “Login” button?
If you don’t remember your password, see: How do I reset my password?
If you’re not sure what your username is, see: What email address should I use to login??
If you’re a family member, try reaching out to another family member to see if they’re having an issue too, or to see if they can help out.
If you’re a student, please contact your teacher so they can help you login to your account.
If something else is happening, and you’re not sure how to fix it, please contact us and we will help the best we can.
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