How do I reset my password?

 

Forgot your password? Don’t worry. Here’s an easy way to reset it:

 

  1. On the Login page, click the “Forgot Password?” link.

  2. Enter the email address associated with your Frenalytics account. If you’re not sure what it is, see: What is my username?

  3. Click the link in the Password Reset email you’ll receive. Be sure to copy and paste the reset code in the email, and then enter a new password.

  4. Once you’ve set a new password, you can now use it to login to your account.

If that doesn’t work, see below for more help:

  • I don’t know my username:

    If you’re not sure what your username is, see: What is my username?

  • I’m getting a “The email address that you have entered is not valid” error:

    The email address you’ve entered is not the one on your account. If you’re not sure what your email address is, see: What is my username?

  • I’m getting a “Sorry we could not reset your credentials” error:

    Make sure you’re entering the email address associated with your Frenalytics account. If you’re not sure what your email address is, see: What is my username?

    If you’re sure you’re entering the right email address, try clicking the “Submit” button again.

    If you continue to receive this error, please Contact Us for assistance.

  • I didn’t get a Password Reset email.

    It might take a few minutes for the email to arrive. If you still don’t see it, check your Spam folder. No luck? Visit the Contact Us page for more help.

  • I’m not able to set a new password.

    If you’re having issues on the Password Reset page, see: I can’t create a new password

 

Please note, to comply with HIPAA policies, we cannot provide account usernames by email or phone unless:

  1. We can verify the identity of the account holder over email or phone, or

  2. Authorization is granted by the designated administrator (for a hospital or clinic), the designated point of contact (for a patient), or legal proxy (for a patient).

 

Please note, to comply with HIPAA policies, we cannot provide new account passwords by email or phone under any circumstances.